Built on DVERSI with Hundred Solutions for a Nordic property insurer, the solution combines property information and underwriting rules in an advisor workflow. The insurer's product owner can examine unexpected outcomes and propose improvements.
Read WaterCircles' announcement of RiskioProperty data from Placepoint
The challenge
Assessing a property meant bringing together information and underwriting rules that lived in different places. Advisors needed a consistent basis for each case, and the insurer needed to see how each decision was reached.
Property information sat in several systems and sources.
Underwriting rules lived in documents and experience.
Advisors needed to know which cases they could approve.
Explaining an unexpected outcome took time.
What an advisor works with on each case.
One place to assess a property
Advisors see property information and the insurer's own underwriting rules in one workflow, with an explanation for each assessment. They approve within their authority or refer the case to an underwriter.
Delivery scope
Who built it, what the platform does and who runs it day to day.
Discovery with the insurer's team, the advisor workflow, the connection to property information, and the setup of the insurer's underwriting rules.
One view of each property and case, rules applied in a workflow, approval within authority, and a recorded trail of each action and decision.
The underwriting rules, the advisors' daily assessments and referrals, and decisions about future changes.
Adoption
The workflow was introduced to the people who use it, with clear responsibilities for each role.
Work through cases in the workflow and approve within their authority.
Receive the cases that fall outside an advisor's authority.
Owns the rules and investigates outcomes that look unexpected.
When an outcome looks unexpected, the insurer's product owner can examine the case, see which information and rules informed it, and propose an improvement. Changes go through testing and approval before they reach production.
What comes next
With the first workflow running, the same approach can support related work:
Route incoming cases to the right person, with the reason recorded.
Review renewals against current rules and property information.
Give underwriters the context and rules behind each referral.
No sales deck. Start with the problem, and we'll tell you honestly if we fit.
